What are the measurable benefits?

• Boost your team’s chances of hitting KPIs by addressing the root cause of missed targets—team dynamics. SpotlessMind evaluates past KPIs and team member performance to predict and enhance future outcomes, helping teams work more effectively and meet their goals.
• Increase expansion revenue. By building the right teams for that particular client and managing them in the right way, clients are more likely to extend and expand their services with you.
• Decrease client churn. This is the converse of the previous point: for the same reasons as just mentioned, we make it much more likely the client has a positive experience working with you and lower the chances of project cancellations.
• Increase client Net Promoter Score. Comparable to the previous items–yes, we’re about to move on to a different set of benefits–happy clients are more likely to recommend you.
• Increase on-time delivery and on-budget delivery metrics. Client communication and personality conflict issues are key factors in determining whether a project is delivered on time and on budget. By smoothing out work, SpotlessMind often improves both metrics.
• Enhance employee retention (Decrease Employee Churn). SpotlessMind can also pinpoint which team members are happiest or least happy so that you can change strategies with them or how they work to make it more likely that they continue working for you.
• Reduce premature attrition. Employees have a natural lifecycle tendency, but many quit jobs very quickly. You can identify and deal with such employees even before you hire them.
• Lower underperformance risk. We’ve all had the situation with new hires: you start working with them, and they wildly disappoint you, perhaps through low proactivity or pure laziness. We can identify those likely underperformers before you even hire them.
• Lower drama risk. How much internal drama there is within internal teams is not often measured, but it can be–and it can be very effectively measured–and, given that drama is one of the primary causes of low productivity, tracking and helping minimize the amount of drama on a team, SpotlessMind can thus help make the team more productive.
• Decrease litigation risk exposure. Employees and clients suing you are a real risk for any company that has grown past a minuscule size. Decreasing your litigation risk exposure by understanding who is likely to sue you or not before you do, is a powerful metric.

The best part of the above list is this: we pride ourselves on “making the unmeasurable, measurable,” and while some of the above metrics are classic metrics we can help improve, others are metrics that we can create ourselves and use, even if not commonly deployed.